Remote IT Services FAQ
Do I need to login to the IT equipment when the preventive maintenance is carried out?
No. In most cases, our IT staff can complete the job without any client assistance.
How do you connect my IT equipment over the Internet?
We use a commercial remote support software called TeamViewer. It is a licensed software for out IT staff to connect your equipment over Internet securely.
I tried to use the chat function but no one responded to my chat?
Usually our staff is currently handling another chat session. Once the current session is ended, our staff will answer you as soon as possible.
What are your hours of operation?
We operate from 9am to 6pm using the Hong Kong (GMT+8) time zone.
How to download and install the remote control software TeamViewer?